If you have any questions about your order, shipping, returns, refunds, or our products, please contact us using the details below.

Customer Support

Email: info@xelorae.com

We aim to respond to customer inquiries within 1–2 business days.

If your message is about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.

Business Hours

Monday – Friday: 9:00 AM – 7:00 PM (GMT-5)
Saturday – Sunday: Closed
US Public Holidays: Closed

Messages received outside business hours will be reviewed on the next business day.

Business Information

Store Name: Xelorae
Business Address: 2833 Pemba Dr, Costa Mesa, CA 92626, United States
Customer Support Email: info@xelorae.com

Helpful Information

For more details about order processing, delivery, returns, and refunds, please refer to our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, and FAQ page.

You may also contact us directly at info@xelorae.com if you need further assistance.