Light That Completes Your Space
At Xelorae, we offer thoughtfully selected lighting products designed to bring together style, function, and everyday practicality. From chandeliers and ceiling lights to wall lights and lamps, our collection offers options for different spaces and needs.
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Light Up Your Home in Style
Free Standard Shipping on Eligible U.S. Orders
Frequently asked questions
What products does Xelorae sell?
Xelorae sells home lighting products, including chandeliers, wall lights, and other lighting fixtures for different areas of the home.
Where do you ship?
We currently ship orders within the United States.
How long does order processing take?
Orders are usually processed within 2–5 business days.
Orders are processed from Monday to Friday, excluding weekends and US public holidays.
What is your order cut-off time?
Our daily order cut-off time is 6:00 PM (GMT-5).
Orders placed after the cut-off time, on weekends, or on US public holidays will be processed on the next business day.
How long does delivery take?
After your order has been shipped, the estimated transit time is 4–12 business days.
The total estimated delivery time, including handling and transit, is usually 6–17 business days.
Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders within the United States.
Any shipping charges, if applicable, will be shown clearly at checkout before payment is completed.
Can I return a lighting product?
Yes. You may request a return within 45 days of delivery.
To be eligible, the item must be unused, not installed, not assembled, not modified, and returned in its original condition with all original packaging, parts, accessories, manuals, labels, and protective materials included.
Do you provide a return shipping label?
Yes. For approved eligible returns, we provide a prepaid return shipping label.
Once your return is approved, the label will be sent by email. You can download and print the prepaid label, attach it to your return parcel, and send the item back using the instructions provided.
How long does it take to receive a refund?
Once your returned item has been received and inspected, we will notify you by email.
If the return is approved, the refund will be issued to your original payment method. Please allow up to 15 business days for the refund to appear in your account after it has been processed.
How can I contact Xelorae?
You can contact us by email:
Email: info@xelorae.com
Our business hours are:
Monday – Friday: 9:00 AM – 7:00 PM (GMT-5)
Saturday – Sunday: Closed
US Public Holidays: Closed
We aim to respond to customer inquiries within 1–2 business days.
Explore the Collection
Pendant Lights
Pendant Lights
